Frequently asked questions

Availability is checked directly on the product page for the selected period. After you submit the rental request, the rental company confirms it bindingly; until then the equipment is not automatically reserved.

No. You can submit a rental request without a customer account. When submitting, you can optionally create a customer account with a password of your choice, where bookings, documents and the booking status can be viewed at any time.

Business customers enter their company details during booking; if required, several contacts can be assigned to the same company account. Billing and invoicing are handled commercially separately from the operational handover/return.

The deposit is charged to a Visa or Mastercard debit or credit card; it is not merely a card pre-authorisation. If the equipment is returned properly, the amount is refunded in full; in the event of damage or other justified claims it is retained in full or in part according to the agreed deposit rule. Where offered, another expressly permitted payment method may be possible in individual cases.

No. The PPE required for the respective item is provided by the renter and is listed on the product page and in the quick guide.

Items that require instruction are only handed over after documented instruction. The instruction must be passed on to any other operators.

Yes. In the customer portal you can create a digital pickup authorisation for a named person under the respective booking. A full pickup code and a shorter short ID are shown; treat both like a pickup authorisation – they are checked at the handover on site. For security reasons the full code is shown only once, directly after it is created, and never again – so pass it on to the person picking up straight away. Pickup authorisations that are no longer needed can be revoked in the portal at any time.

The person registered in the customer account or named in the digital pickup authorisation identifies themselves at handover with an official photo ID. Without valid identification or without the matching pickup code there is no handover.

The pickup and return locations are set for each booking and shown in the booking portal. They are deliberately separate from the company address and the general storage sites, as not every site is open to the public.

You can request an extension in the customer portal directly from the current booking. The rental company checks the extension against the actual availability of the equipment, and it must be confirmed before it applies.

Shut the equipment down, do not repair it yourself and inform the rental company, quoting the order and equipment number. In case of personal injury, fire or fuel leaking near water, call the emergency number 112 first.

Return it cleaned, complete and with the agreed fuel level. Drain equipment that carries water completely. Report damage and lock-out findings in advance.

You can record early end of use in the customer portal as an off-rent notice. This only ends the use; the physical return and the commercial billing take place independently at the agreed or arranged date.

As long as the statutory withdrawal period is running and no exception applies, a withdrawal can be submitted via the customer portal. Legally, a withdrawal is not the same as a contractual cancellation; cancellation fees or partial reversals outside the withdrawal period are communicated separately after a legal review.